for Your Vacation at the Platzlalm

How can I book a room at the PlatzlAlm?

The best way to book your room or suite is directly through our website by clicking the “Book Online” button. There, you can easily make your reservation yourself and will always find our current rates, as well as offers, specials, and unique packages. Since we have only eight rooms and suites at PlatzlAlm, our availability is limited. We therefore recommend booking early, especially during peak seasons.

How many rooms are there at the PlatzlAlm?

At the PlatzlAlm, we have a total of eight rooms and suites:

2 Standard Double Rooms

2 Standard Family Rooms for up to 4 people

1 Deluxe Family Room for up to 5 people

1 Inntal View Suite for up to 5 people with a bedroom and a separate living room

1 Hochzillertal View Suite for up to 6 people with a master bedroom, a children’s room with two separate beds, and a living room

1 Gerlossteinwand Suite for up to 7 people with a master bedroom, a children’s room with two separate beds, and a living room

The single beds in our children’s rooms are full-size standard beds, each measuring 90 × 200 cm.

When can I check in, and by what time do I have to check out?

Your room or suite will be available starting at 3:00 p.m. on the day of your arrival. On the day of your departure, we ask that you check out by 10:00 a.m. at the latest.

What is included in the room rate?

Breakfast is included in the room rate.

Why is full prepayment required at the time of booking?

Since we have only eight rooms and suites, every room you book is reserved exclusively for you. To keep our booking processes simple, transparent, and consistent, we’ve adopted the payment models now commonly used by many large travel and booking companies. Therefore, a prepayment of 100% of the total booking amount is required at the time of booking. This ensures that your reservation is confirmed and binding from the start, and that your room or suite is firmly reserved for you.

When does my reservation become binding?

Your reservation becomes binding upon receipt of our reservation confirmation and after payment has been made.

What payment options are available?

We accept EC/debit cards as well as VISA and Mastercard.

Can I bring my dog?

In the summer, you’re welcome to bring your dog. We charge €30 per day, not including food. In the winter, unfortunately, we do not allow dogs to stay overnight.

Should I purchase travel cancellation insurance?

Yes. We strongly recommend that you purchase travel cancellation insurance. Especially with a trip planned well in advance, something unexpected can always happen. With the right insurance, you’ll be as well-protected as possible in the event of illness or other covered reasons that prevent you from traveling.

What are the cancellation policies?

The following cancellation policies apply to your reservation:
Up to 3 months before arrival: free cancellation
Up to 1 month before arrival: 40% of the total package price
Up to 1 week before arrival: 70% of the total package price
During the last week before arrival: 90% of the total package price
In case of a no-show: 100% of the total package price

Cancellations must be made in writing. The date we receive your cancellation will determine the cancellation fee.

Can I drive to the PlatzlAlm in the winter?

No. In the winter, the PlatzlAlm is located right in the Hochzillertal ski area and cannot be reached by car. The Zillertaler Höhenstraße is closed in the winter.

Where can I park my car in the winter?
You can park your car in the parking lot or in one of the parking garages at the valley station. Parking is free for guests staying overnight on the mountain.

By what time do I need to arrive in the winter?
The first trip up the mountain is at 7:30 a.m., and the last trip up is at 4:00 p.m. Plan your trip so that you can make it to the last trip up the mountain with plenty of time to spare.
After the last trip up the mountain, it’s no longer possible to reach the PlatzlAlm. If you miss it, we unfortunately cannot pick you up in the valley. You’ll then have to wait until the next day to arrive.

How do I get there in winter?

Park your car at the valley station, pick up your ski pass at the ticket office, and take the gondola to the mountain station. Once you arrive at the top, please give us a quick call. How we’ll get you and your luggage to the PlatzlAlm depends on your arrival time.

How do I get from the mountain station to the PlatzlAlm with my luggage?

Arrivals from 7:30 a.m. to 10:00 a.m.: We’ll pick you and your luggage up at the mountain station and take you directly to the PlatzlAlm by Skidoo.
Arrivals between 10:00 a.m. and 4:00 p.m.: We’re not allowed to drive the Skidoo during this time. You can leave your luggage at the top station of the silver gondola. We’ll pick it up for you at 4:00 p.m. and bring it to the PlatzlAlm. In the meantime, you can already enjoy the slopes or walk over to us. Your room or suite will be ready for you starting at 3:00 p.m.

Why is my luggage picked up at 4:00 p.m. if I arrive after 10:00 a.m.?

Between 10:00 a.m. and 4:00 p.m., the Skidoo cannot be used on the slopes due to ongoing ski operations. Therefore, luggage is transported either in the morning or after regular slope operations have ended.

How much checked baggage can I bring on the trip there?
For the trip there, you are allowed one suitcase, one ski boot bag, and one ski bag per person as checked baggage.

Do I need a ski pass on the day I arrive?

You can pick up your ski pass at the ticket counter at the valley station. Here’s a special treat for your trip here: Between 3:00 p.m. and 4:00 p.m., the ride up the mountain is free if you have a valid ski pass for the following day.

Do I have to ski to the PlatzlAlm?

No. Of course, it’s easiest to ski there, since the PlatzlAlm is located right in the ski area. But you can also easily walk from the mountain station to the PlatzlAlm. The path is relatively easy, and you’ll reach us in about 20 minutes.

What happens to my luggage when I check out?

If you’d like to have your luggage taken to the mountain station in the morning, please place it in the hallway in front of the lift by 10:00 a.m. at the latest and let us know briefly. We’ll then take your luggage to the top station and store it there for you. You can then plan your day as you like. Pick up your luggage yourself at the top station before your descent, and please note that the last gondola ride down is at 5:00 p.m.

Can I leave my luggage at the PlatzlAlm until the afternoon?

Yes, of course. If you’d like to continue enjoying your day of skiing, you’re welcome to leave your luggage with us at the PlatzlAlm. We’ll take it to the mountain station at 4:00 p.m. You can then pick it up there yourself and take it down to the valley on the gondola. The last descent is at 5:00 p.m. Please allow enough time to pick up your luggage and catch the gondola on time.

Will you take my luggage all the way down to the valley when I leave?

No. Our luggage transport service ends at the mountain station. From there, you'll need to pick up your luggage yourself and take it down to the valley on the gondola.

Is the PlatzlAlm right next to the ski slope?

Yes. The PlatzlAlm is located right next to the ski slope, in the heart of the Hochzillertal ski area, and offers true ski-in/ski-out access. You can start your day on the slopes right outside our front door. You can reach us via the Sonnenjet or the Neuhüttenlift. Take Run 4 toward the central station, then take the left turn onto Trail 3. The PlatzlAlm is located right on Trail 3 above the central station.

Can I go skiing in the morning before breakfast?

Yes—and that’s exactly one of the special experiences of staying at the PlatzlAlm. You can enjoy your first runs of the morning on freshly groomed slopes and then come back for breakfast at your leisure.

When do the lifts open?

Die Skilifte sind grundsätzlich von 07:30 bis 16:00 Uhr in Betrieb. Die erste Bergfahrt mit der Gondel ist um 07:30 Uhr, die letzte Bergfahrt um 16:00 Uhr. Die letzte Talfahrt mit der Gondel findet um 17:00 Uhr statt. Bitte beachte, dass sich die Betriebszeiten wetterbedingt ändern können. Die aktuellen Betriebszeiten findest du auf der Website von Ski Optimal Hochzillertal bzw. der Bergbahn Hochzillertal.

Can I drive to the PlatzlAlm in the summer?

Yes. In the summer, you can easily reach the PlatzlAlm by car via the Zillertaler Höhenstraße. You can access the road via Ried, Kaltenbach, or Aschau, and you can park right at the PlatzlAlm.

Is there a toll on the Zillertaler Höhenstraße?

Yes. There is a toll for using the Zillertaler Höhenstraße. Currently, it’s about €10 per car. Since the rates are set by the operator, they are subject to change. You can get more detailed and up-to-date information from the Erste Ferienregion im Zillertal-Fügen-Kaltenbach tourism association.

Is there also a bus service in the summer?

Yes. In the summer, there is a scheduled bus service along the Zillertaler Höhenstraße from Kaltenbach. You can find the current schedule at the “Erste Ferienregion im Zillertal-Fügen-Kaltenbach” tourism association.

When is the PlatzlAlm open, and are there any days it’s closed?
We’re open every day during the winter season. During the summer season, we’re closed on Mondays and Tuesdays. You can find the exact opening hours on our website.

Does the PlatzlAlm offer half-board?

We don’t offer traditional half-board. In the evening, you can choose whatever you like from our à la carte menu.

Do you offer vegetarian dishes, and do you accommodate allergies?
Yes, the PlatzlAlm also offers vegetarian dishes. Please let us know about any allergies you have in advance so we can take them into account when preparing your meal.

When is breakfast served?

Breakfast is generally served from 8:00 a.m. to 10:30 a.m. Especially in winter, many of our guests take the opportunity to enjoy their first runs on the slopes before breakfast.

Can I have breakfast here even if I’m not a guest at the hotel?

Yes, of course. In the winter, we generally serve breakfast to non-guests every day. In the summer, we offer our breakfast buffet to non-guests depending on our room occupancy. Please check with us beforehand. Breakfast currently costs €26.00 per person.

Is there a minimum spend for table reservations?

Yes. For table reservations, there is a minimum spend of €30 per person reserved. For example, if you reserve a table for 6 people, a minimum charge of €180 will be applied to that table. This amount can be spent as usual on food and drinks. If the actual bill exceeds this amount, the actual amount will, of course, be charged. If the total spent is less than this amount, at least the minimum charge will be billed.

Can you get married at the PlatzlAlm?

Yes. The PlatzlAlm is a special venue for weddings and private celebrations in the Tyrolean mountains. For a wedding, the Alm can be reserved exclusively for you and your guests. If you’d like to get a first impression, you’ll find our wedding brochure and numerous photos from past weddings on our website.

Do winter weddings take place at the PlatzlAlm?

No. Due to our location in the middle of the ski resort and the lack of vehicle access, we do not offer winter weddings. Weddings at our venue take place during the summer season.

How many wedding guests can celebrate at the PlatzlAlm?

We can accommodate weddings with up to approximately 120 guests. Depending on the setup and layout of the celebration, we may be able to accommodate a few more guests. However, most weddings at the PlatzlAlm have around 50 to 80 guests. We’ll work with you individually to determine the exact number of guests and the appropriate setup.

How many wedding guests can stay overnight at the PlatzlAlm?

Approximately 30 to 33 people can stay overnight at the PlatzlAlm in our eight rooms and suites.

Is there a minimum room occupancy requirement for a wedding?

Yes. For exclusive wedding weekends from Friday to Sunday, there is generally a minimum occupancy of 18 guests in our rooms and suites.

Do we have exclusive use of the PlatzlAlm for a wedding?

When you book a wedding through us, the PlatzlAlm is exclusively at your disposal. This allows you to enjoy your special day in complete privacy together with your guests.

Is there a curfew for weddings?

For exclusive weddings at the PlatzlAlm, there is no traditional curfew.

Can a non-religious wedding ceremony take place directly at the PlatzlAlm?

Yes. Non-religious wedding ceremonies are very popular here. Depending on the weather and the number of guests, there are various options around the Alm, such as on the terrace or on our deck.

Can the wedding dinner take place outdoors?

An outdoor reception or wedding ceremony is wonderful. For the actual dinner, however, we generally recommend our indoor spaces, as it can get chilly quickly in the evening—even in summer—at an elevation of about 1,790 meters above sea level.