Holidays at Platzlalm
Booking infoGeneral information
- The required ski pass is not included in the accommodation price and is available directly at the Ski-Optimal Hochzillertal cable car station.
- When purchasing a ski pass for the following day, your uphill ride on the day of arrival between 3:00 pm and 4:00 pm is free of charge.
- Your room or suite is available from 3:00 pm on the day of arrival.
- Bathrobes and towels are provided free of charge throughout your stay.
- As a house guest, you don't need to reserve a table – your table for breakfast and dinner is already reserved for you.
- Would you like to stop by for lunch or during the day? You can easily make a reservation online or directly at our bar.
- Unfortunately, pets are not permitted during the winter season. In summer, dogs are welcome upon request. The fee is €30 per day, excluding food.
- In case of no-show or early departure, the cancellation terms and Hotel Terms & Conditions of your booked stay apply.
Payment conditions
With just eight cosy rooms and suites, the PlatzlAlm is a small and very personal place to stay. Availability is therefore limited, and when you book with us, we keep your room or suite exclusively reserved for you. To make sure your stay is secured from the very beginning, we work with 100% prepayment at the time of booking. This means your reservation is confirmed right away and your room or suite is firmly booked for you.
We’re looking forward to welcoming you to the PlatzlAlm and making your stay in the mountains something truly special.
- Your reservation is binding once you have received our booking confirmation and the payment has been completed.
- 100% of the total booking amount is due at the time of booking.
- Our prices are exclusive of the local tourist tax of €2.60 per person per day for guests aged 16 and over.
- We happily accept EC/debit cards, VISA and Mastercard.
- Please note that prices and included services may be subject to change.
Children's discount
Families are always warmly welcome at the PlatzlAlm! We offer the following discounts for children and teenagers:
- 0–2 years: 100% discount
- 3–6 years: 70% discount
- 7–11 years: 55% discount
- 12–15 years: 40% discount
- 16 years and older: 15% discount
The children’s discount applies when an extra bed is provided in the parents’ room and with two full-paying adults.
Cancellation Policy
Our recommendation: To make sure you are well protected in case something unexpected comes up, we strongly recommend taking out travel cancellation insurance.
You can take out travel cancellation insurance here in just a few clicks.
Of course, sometimes plans change. To make things as clear and transparent as possible, we have summarised our cancellation policy below:
- Up to 3 months before arrival: free cancellation
- Up to 1 month before arrival: 40% of the total package price
- Up to 1 week before arrival: 70% of the total package price
- Within the last week before arrival: 90% of the total package price
- No-show: 100% of the total package price
Cancellations must be made in writing. The applicable cancellation fee is determined by the date on which we receive your cancellation.
In addition, the General Terms and Conditions for the Hotel Industry apply. You can find the full terms and conditions here at any time.
Getting to the PlatzlAlm
Our unique location at 1,790 metres above sea level is what makes the PlatzlAlm so special. In winter, the PlatzlAlm is accessible exclusively via the Ski-Optimal Hochzillertal cable car in Kaltenbach.
Here’s how your arrival works:
- Park your car free of charge in the outdoor car park or parking garage at the valley station.
- Purchase your ski pass at the ticket office.
- Once you arrive at the mountain station, give us a quick call – we’ll be happy to come and pick you up.
- Arrival by 10:00 am: We’ll take you and your luggage directly to the PlatzlAlm by snowmobile.
- Arrival between 10:00 am and 4:00 pm: During this time, snowmobile transfers are not permitted. You can leave your luggage at the mountain station and we’ll collect it for you at 4:00 pm. In the meantime, you can already enjoy the slopes and make your first turns.
- Your room or suite is ready for you from 3:00 pm.
- The first cable car up is at 7:30 am, and the last ride up is at 4:00 pm. Please note: arrival at the PlatzlAlm is no longer possible after the last cable car.
- A little extra treat: the ride up between 3:00 pm and 4:00 pm is free of charge when you have a valid ski pass for the following day.
- For your arrival, each guest may bring 1 suitcase, 1 ski boot bag and 1 ski bag.
Please plan your journey so that you can comfortably catch the last cable car – then nothing stands in the way of your first unforgettable mountain moments at the PlatzlAlm.
Your departure day
We want to make your final morning at the PlatzlAlm just as enjoyable as the rest of your stay. And if you’d like to enjoy a few last turns on the slopes before heading home, you’re very welcome to do so.
- Please leave your luggage in front of our lift by 9:30 am at the latest – we’ll take care of the rest.
- Your room or suite must be vacated by 10:00 am at the latest.
- If you depart by 10:00 am, we’ll take you and your luggage to the mountain station by snowmobile.
- The gondola ride down to the valley is free of charge if you depart by 10:00 am.
- Want to enjoy a few more runs before heading home? Of course! Your ski pass must still be valid on the day of departure.
- Please note: snowmobile transfers are not permitted between 10:00 am and 4:00 pm. Your luggage will therefore be transported according to our departure schedule.
- The last gondola down to the valley leaves at 4:30 pm – after this time, no descent to the valley is possible.
